Privacy Policy

Introduction

DDOLI SERVICOS DE LIMPEZA SOCIEDADE UNIPESSOAL LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our professional cleaning services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and service address.
• Service Details: Type of cleaning service requested, property details, scheduling preferences, and special instructions.
• Access Information: Keys, access codes, or entry instructions provided for service delivery (handled with strict security).
• Payment Information: Billing address and transaction records (payment details are processed securely).
• Service History: Records of services provided, dates, and any feedback received.

Property Access & Security

When you provide us access to your property for cleaning services, we treat this responsibility with the highest level of care. Any keys, access codes, or entry instructions are handled with strict security protocols, stored securely, and accessed only by authorized cleaning personnel. We maintain confidentiality regarding your property layout, security systems, and personal belongings observed during service delivery.

How We Use Your Information

We use the collected information for the following purposes:

• To schedule and provide cleaning services at your property
• To access your property safely and securely for service delivery
• To communicate about appointments, confirmations, and service updates
• To customize services based on your preferences and special requests
• To process payments and maintain billing records
• To maintain service history for quality assurance
• To send promotional offers or service reminders (with your consent)
• To improve our services based on feedback
• To comply with legal and tax requirements

Our Team & Personnel

Our cleaning professionals are trained in privacy and confidentiality protocols. They are instructed to respect your property and personal belongings, maintain discretion about what they observe during service, and follow strict guidelines for handling keys and access information. We conduct background checks on our personnel to ensure your safety and peace of mind.

Data Security

We implement appropriate security measures to protect your personal information and property access details against unauthorized access, alteration, disclosure, or destruction. Access codes and keys are stored securely with limited access. Digital records are protected with appropriate security measures. We do not share your property access information with any third parties.

Data Retention

We retain your contact and service information for the purpose of providing ongoing services and maintaining your service history. Property access information is retained only while actively providing services and is securely deleted upon termination of the service relationship. Financial records are maintained as required by Brazilian tax regulations.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With our cleaning personnel solely for service delivery purposes
• With payment processors for secure transaction handling
• To comply with legal obligations or court orders
• To protect the safety and security of our clients and staff

Insurance & Liability

We maintain appropriate insurance coverage for our cleaning services. In the event of any incident during service delivery, we may need to share relevant information with insurance providers to process claims. This information is shared only as necessary and is protected by confidentiality requirements.

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal data held by us
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal requirements)
• Request return or secure deletion of property access information
• Withdraw consent for optional data processing (such as marketing)
• Object to the processing of your personal data
• Request information about your service history
• File a complaint with the National Data Protection Authority (ANPD)

Marketing Communications

With your consent, we may send you information about promotions, new services, or special offers. You can opt-out of marketing communications at any time by contacting us. Opting out will not affect your ability to use our cleaning services or receive service-related communications.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will notify clients of significant changes and update the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information or property access, please contact us: